Service Contract Management
Nth Contract services can help in the following areas:
Consolidate support agreements and synchronize contract termination dates
Assist in the determination of optimal hardware support levels
Simplify invoicing and eliminate the risk of maintenance coverage lapses
Provide online, real-time access and visibility to contract data
Act as your service delivery champion for selected manufacturers
Ensure maintenance contracts match IT inventory
Manage software licensing keys
Analyze replace versus maintain cost benefit scenarios
Provide a single point of contact for all support contract management
Act as your service delivery champion for selected manufacturers
What is
SERVICE
CONTRACT MANAGEMENT
IT Service Management is a critical aspect of best-in-class IT organizations. This process-based practice aligns IT services with the needs of a company, highlights customer benefits, and emphasizes IT efficiency. A related aspect of IT Service Management is the selection and management of your manufacturer supported contracts portfolio.
It is vital to ensure that your infrastructure is supported by the appropriate Service Level Agreement.
Administration of these contracts, and safeguarding they match inventory, can be costly if not systematically managed.
Without effective support contract management, your organization runs the risk of potential downtime and service loss to your customers.
WHY IT'S
IMPORTANT FOR
YOUR ORGANIZATION
