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SERVICES
Service Contract Management

IT Service Management is a critical aspect of best-in-class IT organizations. This process-based practice aligns IT services with the needs of a company, highlights customer benefits, and emphasizes IT efficiency. A related aspect of IT Service Management is the selection and management of your manufacturer supported contracts portfolio.

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Service Contract Management

OVERVIEW

Support

It is vital to ensure that your infrastructure is supported by the appropriate Service Level Agreement.

 

Administration of these contracts, and safeguarding they match inventory, can be costly if not systematically managed. 

 

Without effective support contract management, your organization runs the risk of potential downtime and service loss to your customers.

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Services

Consolidate support agreements and synchronize contract termination dates

Assist in the determination of optimal hardware support levels

Assist with budget planning for future maintenance and support costs

Simplify your invoicing and eliminate the risk of maintenance coverage lapses

Single point of contact for all support contract management

Ensure maintenance contracts match IT inventory

Manage software licensing keys

Analyze replace versus maintain cost benefit scenarios

Online, real-time access and visibility to contract data

Act as your service delivery champion for selected manufacturers

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Complimentary Assessment

Nth Generation will offer a complimentary assessment for your Hewlett Packard Enterprise (HPE) contracts in order to consolidate and optimize your maintenance renewal process.

Simply complete the form and submit to contracts@nth.com.

Contract details will be sent directly to you. You can then forward to Nth Generation for further discussion and evaluation.

BENEFITS OF SERVICE CONTRACTS

#1

Assistance in budgeting for maintenance and future support costs

#2

Manage contract creation, removals, date changes, address changes, and retirement

#3

Provide appropriate time line to migrate to new equipment when compared to renewal costs

#4

Secure applicable vendor configurations for optimal coverage and savings

We are here to help.

Contact Nth Generation for an assessment of how well critical applications are supported by your existing levels of manufacturer service level agreements. 

We can provide a cost of downtime study and validate your infrastructure support requirements.