Managed Services in IT is often referred to as outsourcing IT tasks to a third-party organization who are also commonly known as managed service providers (MSP) which also includes many cloud providers.
How it Works
In this arrangement, the MSPs retains some or all the responsibility for the functionality of the IT services and equipment. This transfers the burden of maintaining IT from the customer to the MSPs to reduce overall staff and cut cost. Managed services can be delivered in a variety of ways and are often customized to meet the customer’s specific needs. Here are some of the examples of some key managed service offering:
Infrastructure as a Service (IaaS)
Monitoring as a Service (MaaS)
Desktop as a Service (DaaS)
Security as a Services (SECaaS or SaaS)
As you can see, managed services can be delivered in many different areas of your IT whether its on-prem or in the cloud. The tough decision is to determine what you really need help with and do your due diligence on who you select as your managed services partner.
WHY YOU NEED MANAGED SERVICES?
FILL THAT CRITICAL GAP
In today’s IT world of understaffed and overworked administrator who are unable to get everything done due to lack of time and resources, manages services can help fill that critical gap. CIOs are always challenged with maintaining IT performance and security while reducing cost. For many organizations, outsourcing you entire IT environment to the cloud or MSP doesn’t always make good sense. Why not take the more realistic hybrid approach since no two environments are the same? This is where a customized approached to managed services may make more sense instead of outsourcing everything. Before you handover the keys to your datacenter, make sure you get a thorough assessment of your IT environment, business goals and challenges to find out the areas of our critical needs that you need help with.
Another key consideration in using manage services is on proprietary and legacy technology. Most datacenters large and small involves multi-vendor hardware and software technology which adds to the complexity in maintaining the firmware, patching and upgrades. Maintaining your environment per manufacture’s recommendation has always been an important part of IT but it is now critical in maintaining your security posture. So why not outsource these tasks to the certified experts who do this for a living every day? Even the most well-trained admins can’t keep up with knowledge and experience needed to maintain their environments properly. Many providers who offer managed services have manufactured trained and certified engineers and consultants who can fill any gaps in your team’s expertise. Let your IT teams focus on more crucial areas of your business and leave the menial but critical tasks to your managed services partner.
BENEFITS OF MANAGED SERVICES
Reduce personnel or avoid hiring additional personnel
Reduce maintenance complexity
When your core competency is not IT
Scalable while improving security posture